Who can do this: Owners, Admins and Members.
Product: Resume Builder · Where: Profile → Export
A PDF download is exactly the file you see in the preview. If the resume looks different, it's usually a Word export, or a setting on the export screen changed.
Is it a Word file?
The Word file is built separately from the PDF. Word can show fonts and page breaks differently on each computer.
If the look matters, send the PDF.
If you need Word, open the file in Word before you send it, and fix page breaks there.
Why are attachments or the original resume missing?
Attached documents and the original resume are added to PDF exports only, not to Word.
The original resume is only added when it's a PDF or an image. A Word original isn't included.
Check the order in Sort files on the export screen. See Attach documents or the original resume to an export.
Why do details I hid show up on the export?
Control candidate data on the export screen applies to that export only. Set it again before you download.
Control candidate data on the export screen
Check each toggle before you download, because your choices apply to this export only.
To change what's hidden by default, edit the Candidate data control tab of your candidate appearance. See Create an anonymous resume.
Why does the file name show the candidate's full name?
The file name doesn't follow Primary name. If you made the resume anonymous, edit Set file name for export before you download. See Change the file name of an exported resume.
Why is the branding or template different?
The export screen preselects your default branding and candidate appearance. Check Select branding and Select candidate appearance before you download. See Choose the branding, template and recruiter contact for an export.
Why are the details out of date?
The export shows the profile as it is now. Click Edit candidate profile at the bottom of the export screen, fix the details, then export again.
Note: The first export after an edit uses 1 credit.
Still stuck? What to send us
Send us a message in the chat with the candidate's name, the format (PDF or Word) and a screenshot of what you see.
Pro tip: When the exact look matters, send the PDF. A PDF download is exactly the file you see in the preview.
We are always here for you if you need us.
Our whole team is around almost 24/7 to support you. Click the chat icon at the bottom right to start chatting with us. Our team is happy to help.