Who can do this: Owners and Admins.
Product: Job Board
Where: Settings → Jobs → Job boards, your board, Candidate emails
Before you start: sending from your own address needs your IT team to add DNS records for your domain, and us to verify it.
Candidates get emails from your board to confirm their application and to sign in. Per board, you set the sender name, the address the emails come from, and where replies go.
Emails candidates get
Confirmation email: after a candidate applies, the email asks them to click Confirm my application. The link is valid for 72 hours. Their application only reaches you once they confirm.
Sign-in email: when a candidate clicks Sign in on your board, they get a link to their applications. It works once and expires after 30 minutes.
The confirmation email
The email has a Confirm my application button and says the link expires in 72 hours.
The emails carry your logo and agency name. Changing an applicant's status doesn't email the candidate; they see it when they sign in.
Set the sender and reply-to
Go to Settings → Jobs → Job boards and open your board.
Under Candidate emails, enter the Sender name (optional). It's the name candidates see in their inbox. Leave it empty and it uses the agency name from the board theme. The text of the email always uses the agency name.
If your own sending domain is set up, fill in the Sender address: type the part before the @, for example jobs, and pick your domain from Select a domain. No Sender address field? Your domain isn't set up yet. See Send from your own address in this article.
Optional: enter a Reply-to (optional) address. Candidate replies go there. Leave it empty and replies go to the address the email was sent from. If you send from an address nobody reads, like no-reply, set one.
Click Save changes.
Click Send test email.
You see Test email sent. Check your inbox. A sample arrives at your own email address, from the sender name and address you set. It uses a sample job called "Sales Manager". Without your own sending domain, emails go out from a Candidately address, with your sender name on them.
Send from your own address
This is a separate setup from your board's web address, and it's worth doing too. Emails from your own domain, like [email protected], look familiar to candidates and are less likely to land in spam.
Pick the domain. Tell us in the chat which domain the emails should come from, usually your main one, like youragency.com.
We send you the DNS records. They let Candidately send email for that domain.
Your IT team adds them at your DNS provider, exactly as we sent them. Changes can take up to 48 hours to spread.
Tell us when the records are in. We check them and confirm when the domain is ready to send.
Open your board. Under Candidate emails, the Sender address field now shows. Type the part before the @, for example jobs. Letters, numbers, dots, hyphens and underscores work.
Pick your domain from Select a domain. Only domains we've verified for sending are listed.
Click Save changes, then Send test email to check.
Candidates now get your board's emails from your own address. Each board picks its own sender address, so one verified domain works for all your boards.
Note: Fill in both parts of the sender address or leave both empty. If you leave them empty, emails keep going out from the Candidately address.
Troubleshooting
Emails still come from the Candidately address
Emails still come from the Candidately address
The Sender address field only shows once we've verified your sending domain. After that, fill in both parts, click Save changes and Send test email to check.
My domain isn't listed under Select a domain
My domain isn't listed under Select a domain
It isn't verified for sending yet. Check that your IT team added the DNS records exactly as we sent them, then tell us in the chat and we check again.
"Set both the address and the domain, or leave both empty."
"Set both the address and the domain, or leave both empty."
You filled in only one part of the Sender address. Type the part before the @ and pick a domain, or clear both.
"The sender address can only contain letters, numbers, dots, hyphens and underscores."
"The sender address can only contain letters, numbers, dots, hyphens and underscores."
Remove spaces and other characters from the first part, for example use jobs or careers.team. Don't type the @ or the domain there.
A candidate didn't get the confirmation email
A candidate didn't get the confirmation email
Ask them to check their spam folder.
A candidate says the confirmation link expired
A candidate says the confirmation link expired
The link is valid for 72 hours. They can ask for a new one from the page the expired link opens, or apply again.
A candidate can't sign in
A candidate can't sign in
Sign-in links work once and expire after 30 minutes. Ask them to click Sign in on your board again and use the newest email.
Send test email is grayed out
Send test email is grayed out
You have unsaved changes. Click Save changes first.
Still stuck? Send us a message in the chat with the domain you send from and a screenshot of your Candidate emails settings.
Pro tip: Click Send test email after every change to the sender settings. The sample arrives at your own address, so you see the sender name and address candidates get.
We are always here for you if you need us.
Our whole team is around almost 24/7 to support you. Click the chat icon at the bottom right to start chatting with us. Our team is happy to help.