Work through these seven checks in order when a candidate you expect is missing from Candidate Search AI results.

Cause: the candidate hasn't synced from Bullhorn yet, or the upload or import didn't finish.

Fix: on the Candidates page, switch the toggle to All candidates and search the name or email. If the candidate comes from Bullhorn, wait for the sync to finish. A large first import takes longer. If you uploaded or imported the candidate, check the upload or import finished.

Verify: the candidate appears in All candidates.

Cause: your company's Bullhorn setting When a candidate is deleted in Bullhorn is set to Also delete in Candidately, so the candidate was removed from Candidately too.

Fix: ask the Owner of your Candidately account to check the setting in Settings → Integrations → Bullhorn. With Keep in Candidately, candidates deleted in Bullhorn stay searchable.

Verify: the Owner confirms which option is selected.

Cause: a required skill, an excluded skill, the experience range, the location or a Bullhorn filter cut the candidate.

Fix: in the filters sidebar, untick every required skill and clear excluded skills. Widen Work experience in years to 0–30+. Remove locations and Bullhorn filters. Click Apply Changes.

Verify: the candidate appears. Add filters back one at a time to find the one that cut them.

Cause: you or a colleague clicked Hide from this search for this candidate. Hidden candidates stay hidden in this search and its refinements.

Fix: click New Search and run the search again.

Verify: the candidate appears in the new search.

Cause: the resume is missing, a scan, or in a format that couldn't be read. The profile then has no skills or history to match.

Fix: open the candidate's profile from All candidates. If skills and history are empty or thin, upload a text-based resume. For Bullhorn candidates, upload it in Bullhorn. Live Sync picks up the change.

Verify: the profile shows skills and history, and the candidate appears in Candidate Search AI.

Cause: your search uses a radius, and the candidate's address is empty or misspelled, so distance matching fails.

Fix: correct the address on the profile (in Bullhorn, for Bullhorn candidates), or remove the location from your search.

Verify: the candidate appears with the location filter on.

Cause: resumes in other languages are searchable, but a required skill may not match the wording on the resume.

Fix: make the skill optional, or describe it in the Ideal Candidate Brief.

Verify: the candidate appears. Send us the example in the chat so we can look at the match.

Send us a message in the chat with the candidate's name or Bullhorn ID and the search link from Copy Search URL.