Who can do this: Every user, for their own account.
Product: All products
Where: your name at the bottom left > Your Account > Your details
Change your profile photo, name, job title and contact details in Your Account > Your details. Clients see some of them on lists you own.
How do I change my profile photo?
Click your name or photo at the bottom left.
Click Your Account. Your details opens.
Under Profile photo, click Upload your profile photo. You can also drag an image onto it.
Select an image from your computer. The crop window opens.
Click Crop.
Result: you see "Avatar saved successfully". The photo saves right away. You don't need to click Save changes.
Use a PNG, JPG, JPEG, BMP, GIF or TIFF file of up to 5 MB.
How do I change my name, job title or contact details?
Click your name or photo at the bottom left.
Click Your Account. Your details opens.
Change the fields you need.
Click Save changes at the bottom of the page.
Result: you see "Saved successfully".
Which details can I change?
First name and Last name. Both are required.
Job title
Email address. Required. A new address needs to be confirmed first.
Phone number
LinkedIn profile URL
Call scheduling link, for example your Calendly link.
Location (City)
Select language: English or German. This field only shows if your company lets users choose their language.
What happens when I change my email address?
After you click Save changes, you see "Check your email [new address] to confirm your new address. The change won't take effect until it's confirmed." Until then, your old address stays in place.
Didn't get the email? Click Resend verification email.
Changed your mind? Click cancel this change.
Where do my photo and details show up?
In Candidately: your photo at the bottom left, and your name and job title in the menu that opens when you click it.
On lists you own, when clients open them. What they see depends on the list header style:
User focused (list owner): your photo and name at the top, with "[Job title] at [your company or brand name]".
Company focused: your logo and company or brand name at the top, then your photo, name and job title.
Company only (no list owner): none of your details.
With User focused (list owner) and Company focused, clients also see your LinkedIn, your phone number and a Schedule a call link, if you filled them in. To change the header style, see Brand your client portal and lists.
How do I change my password?
Click Edit password on Your details. The steps are in How do I change my password when I'm logged in?. If you don't see Edit password, ask us in the chat.
Troubleshooting
"Email is already taken": another Candidately user already has this address. Ask us in the chat.
"Avatar upload error": check that the file is a PNG, JPG, JPEG, BMP, GIF or TIFF of up to 5 MB, then try again.
Pro tip: Fill in your Call scheduling link together with your Phone number or LinkedIn profile URL. Clients then get a Schedule a call link on lists you own and can book a call without emailing you first.
We are always here for you if you need us.
Our whole team is around almost 24/7 to support you. Click the chat icon at the bottom right to start chatting with us. Our team is happy to help.