Candidately runs on Amazon Web Services (AWS). Data travels over encrypted connections, access is limited by permission level, and every user can protect their login with two-factor authentication.
Where is my data hosted?
Candidately and its data are hosted on AWS. Our live environment is kept separate from our development and test environments.
How is my data protected?
Data sent between Candidately and its database travels over encrypted connections.
Each user sees only what their permission level allows. Owners and Admins manage users in Settings > Users.
Users can only open data that belongs to their own company.
What can I do to keep my account secure?
Turn on two-factor authentication: your name at the bottom left > Your Account > 2-Factor Authentication. You need an authenticator app.
Give each person their own login and the lowest permission level they need.
Remove users who leave your company. See Invite, change and remove users.
How do I change my password when I'm logged in?
Click your name at the bottom left, then Your Account. Your details opens.
Scroll down and click Edit password.
Enter your Old password and your New password. The bar under the new password shows how strong it is.
Click Edit password.
Forgot your password? Click Forgot password on the login page.
I need answers for a security review
Send us your security questionnaire in the chat or to [email protected]. Tell us your deadline and who in your company we should reply to.
Pro tip: When you set up two-factor authentication, save your backup codes somewhere safe. You need them to log in if you lose your phone.
We are always here for you if you need us.
Our whole team is around almost 24/7 to support you. Click the chat icon at the bottom right to start chatting with us. Our team is happy to help.