Who can do this: Owners. Admins can open Subscriptions but see "You need to be the Owner of your company account to manage subscriptions." Members don't see Subscriptions.
Product: All products
Where: your name at the bottom left > Subscriptions > Change subscription
You pay for Candidately by card. An Owner adds or changes the card in the billing window. Bank transfer or direct debit is only possible by arrangement. Ask us in the chat.
How do I pay by card?
Click your name at the bottom left, then Subscriptions.
Click Change subscription. The billing window opens.
Open the payment method section and enter your card details.
Save your changes and close the billing window.
Result: the billing window shows your card.
Can I pay by bank transfer or direct debit?
Only by arrangement. Send us a message in the chat with your company name and which of the two you'd like to use. We get back to you.
What if a card payment fails?
Update the card in the billing window. See Update your billing address or payment card.
While a payment has failed, inviting a new user shows "User cannot be added as your payment failed". Update the card first, then invite again.
Don't send card numbers in the chat or by email.
Pro tip: Can't find Change subscription? Only Owners see it. Ask the Owner in your company to add or update the card.
We are always here for you if you need us.
Our whole team is around almost 24/7 to support you. Click the chat icon at the bottom right to start chatting with us. Our team is happy to help.