An Owner updates the billing address and payment card in the billing window under Subscriptions > Change subscription.
Who can do this: Owners. Admins can open Subscriptions but see "You need to be the Owner of your company account to manage subscriptions." Members don't see Subscriptions.
Product: All products
Where: your name at the bottom left > Subscriptions
How do I update my billing address or payment card?
Click your name at the bottom left, then Subscriptions. Click Change subscription.
In the billing window, open the billing address or payment method section and enter the new details.
Save your changes and close the billing window.
Result: the billing window shows your new details.
What to send us
If the billing window doesn't open ("Failed opening Chargebee settings.") or your card is declined, send us a message in the chat or email [email protected] with:
Your company name
The email of the Owner who manages the subscription
What you tried to change and the message you saw
Don't send card numbers in the chat or by email.
Pro tip: Inviting a user fails with "User cannot be added as your payment failed"? Update the payment card here first, then invite again.
Need more help?
Click the chat icon at the bottom right and we'll get back to you.