An Owner cancels the subscription in the billing window under Subscriptions > Change subscription.
Who can do this: Owners. Admins can open Subscriptions but see "You need to be the Owner of your company account to manage subscriptions." Members don't see Subscriptions.
Product: All products
Where: your name at the bottom left > Subscriptions
How do I cancel my subscription?
Click your name at the bottom left, then Subscriptions. Click Change subscription.
In the billing window, select the subscription you want to cancel.
Choose to cancel the subscription and follow the prompts.
Result: the cancellation is recorded in the billing window. When it takes effect, your company no longer has an active plan in Candidately.
Can I pause instead?
Yes, on request. See Pause your subscription.
What to send us
If you have a question about your cancellation, send us a message in the chat or email [email protected] with:
Your company name
The email of the Owner who manages the subscription
Your question, for example the end date or a refund
Pro tip: Before you cancel, download the invoices you need for your records from Show billing history. See Find and download your invoices.
Need more help?
Click the chat icon at the bottom right and we'll get back to you.