Our team pauses subscriptions on request. You can't pause it yourself in the app.
How do I request a pause?
Click the chat icon at the bottom right, or email [email protected].
Include the details in the next section.
Result: we reply to discuss the request and confirm the pause dates.
What happens while my subscription is paused?
Your company has no active plan in Candidately while the subscription is paused. The plan comes back when the subscription resumes.
What to send us
Your company name
The email of the Owner who manages the subscription
When you want the pause to start and end
A short note on why you want to pause
Pro tip: If you want to stop for good instead, an Owner can cancel in Subscriptions > Change subscription. See Cancel your subscription.
Need more help?
Click the chat icon at the bottom right and we'll get back to you.