Who can do this: Owners. Admins can open Subscriptions but see "You need to be the Owner of your company account to manage subscriptions." Members don't see Subscriptions.
Product: All products
Where: your name at the bottom left > Subscriptions > Change subscription
Your subscription renews at the end of each billing period, for example every month, every quarter or every year, depending on your plan. Owners see the next renewal date in the billing window.
Where can I see my renewal date?
Click your name at the bottom left, then Subscriptions.
Click Change subscription. The billing window opens.
Find your subscription. The billing window shows your next renewal date.
Result: you know when your subscription renews.
How long is my billing period?
It depends on your plan, for example monthly, quarterly or yearly. If you're not sure which one you have, ask us in the chat.
Where can I see when we were billed?
Click your name at the bottom left, then Subscriptions.
Click Show billing history.
In the billing window, find your invoices and their dates.
Result: you see every invoice and can download it.
Can I change my billing period or cancel before it renews?
To change your billing period or plan, send us a message in the chat. What is possible depends on your contract.
To cancel, see Cancel your subscription.
To pause instead, see Pause your subscription.
I don't see Change subscription. How do I get the date?
Only Owners see Change subscription and Show billing history, and not every plan has them. Ask the Owner in your company, or send us a message in the chat with:
Your company name
The email of the Owner who manages the subscription
Pro tip: Thinking about changing or cancelling your plan? Check the renewal date in the billing window first, so you know when your current period ends.
We are always here for you if you need us.
Our whole team is around almost 24/7 to support you. Click the chat icon at the bottom right to start chatting with us. Our team is happy to help.