Who can do this: Owners. Admins can open Subscriptions but see "You need to be the Owner of your company account to manage subscriptions." Members don't see Subscriptions.
Product: All products
Where: your name at the bottom left > Subscriptions > Show billing history
Paid an invoice but still getting reminders? Send us a message in the chat. We check the payment and get back to you. Reminders stop automatically once the payment is recorded.
How do I find the invoice?
Click your name at the bottom left, then Subscriptions.
Click Show billing history.
Find the invoice the reminder is about, by its number or date, and download it.
I pay by card. What should I check?
Check that the card in the billing window is still valid. An expired or replaced card can make a payment fail. Update it under Change subscription. See Update your billing address or payment card.
What to send us
Send us a message in the chat with:
Your company name
The invoice number
The date and amount you paid
How you paid, for example card or bank transfer
Your payment confirmation, if you have one
Don't send card numbers in the chat or by email.
When do the reminders stop?
Reminders stop automatically once the payment is recorded.
Pro tip: Download the invoice from Show billing history and send it with your payment confirmation. That way we can check everything in one go.
We are always here for you if you need us.
Our whole team is around almost 24/7 to support you. Click the chat icon at the bottom right to start chatting with us. Our team is happy to help.