Answers to common questions about marketing lists, and what to do when something doesn't work.
Questions
Can clients see each other's requests or messages?
Can clients see each other's requests or messages?
No. On a marketing list, each client only sees their own requests and messages.
What's the difference between Talent Marketplace and Client Portal?
What's the difference between Talent Marketplace and Client Portal?
Talent Marketplace (marketing lists) is for sharing candidates with many companies. Client Portal (job submission lists) is for one company working on one job together. See What is Talent Marketplace?.
Does my client need an account?
Does my client need an account?
No. They log in with a link we email them. No password.
Can I put the list on my website?
Can I put the list on my website?
You can link to it or to your client portal, on your own web address. There's no code to embed a list inside a page. See Use your own web address and the client portal.
Is Talent Marketplace in my plan?
Is Talent Marketplace in my plan?
If you don't see Marketing lists in the menu, or it shows Book a demo, ask us in the chat.
Troubleshooting
My client sees "The list you're trying to access is not available."
My client sees "The list you're trying to access is not available."
The list is paused, archived or still in draft. Open it and click Set active, or restore it from Archived lists.
My client's link says "Your link has expired."
My client's link says "Your link has expired."
They can click Send new link and get a new one by email.
My client didn't get the email.
My client didn't get the email.
Ask them to check spam. Check the bell next to their name isn't set to Unsubscribe. You can also send the link yourself with Copy public list URL.
My client can't see a candidate.
My client can't see a candidate.
Only Active candidates are visible. Check the candidate's status on the list.
A candidate is on the list but my client can't find them with search.
A candidate is on the list but my client can't find them with search.
The candidate has no CV, or the CV couldn't be read. Add a CV with Replace candidate's CV/Resume, or fill in the profile by hand.
I can't duplicate a list.
I can't duplicate a list.
Duplicate list works for lists with up to 100 candidates.
"You have reached your CV parsing limit."
"You have reached your CV parsing limit."
Your company has read the maximum number of CVs for the last 30 days. Ask us in the chat if you need more.
Still stuck? Send us a message in the chat with the list name and a screenshot.