Candidately

Answers to common Job Board questions and fixes for jobs, applications, candidates, Bullhorn, branding and the job feed.

Job Board FAQ and troubleshooting

Jan Alexander Jedlinski

FAQ and troubleshooting

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Candidately App

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

What is Candidately

Update your profile picture and details

Getting started: Choosing your setup

How Candidately keeps your data secure

File types you can upload

Invite, change and remove users

Intro to Candidately

Candidate Search AI

What is Candidate Search AI

How AI Search works

What does Candidate Search AI search?

Why is AI Search locked or not available?

Does Candidate Search AI work with my ATS?

Welcome to Candidate Search AI

Start your search in Candidately

How the relevance score works

Show top matching candidates on a Bullhorn job

Start your search in Bullhorn

How to read AI Search results

Refine your search

Start your first Search

AI Search filters explained

AND / OR, skill groups and Boolean search

Filter AI Search results by Bullhorn fields

Required, optional and excluded skills

The Ideal Candidate Brief: what to put in it

Location and radius

Filters & Synonyms

Shortlists: keep a working set of candidates per role

Add candidates to a Bullhorn job, tearsheet or list

The candidate profile panel

Bulk actions: submit, tearsheet, shortlist, list or hide several candidates at once

Share a search or reopen a past one

Can I export or message candidates from search results?

Take Actions from Search Results

Frequently asked questions about Candidate Search AI

Troubleshooting: too few results, or "No matching result found"

Troubleshooting: too many results, or the top candidates aren't right

Troubleshooting: search is slow, stuck, or the Bullhorn tab is blank

Troubleshooting: a candidate I know exists doesn't show up

FAQs & Troubleshooting

Initial sync and Live Sync explained

Candidate search settings

Bullhorn Integration

Job Board

Get started with the Job Board

Get started

Create and set up a job board

Set up candidate emails for a job board

Use your own web address for a job board

Brand your job board with the theme editor

Use your website's header and footer on your job board

Link to your job board from your website

Set up your board

Add custom job fields

Choose which fields a job shows

Build an application form

Set up applicant statuses

Job fields, forms and statuses

Connect Bullhorn to your Job Board

Map Bullhorn job fields to your jobs

Map application answers to Bullhorn fields

Add the Job Board tab to Bullhorn

Import a job from Bullhorn

Send an applicant to Bullhorn

How the candidate and submission source is set in Bullhorn

Bullhorn integration

Create and publish a job

See how your jobs perform

Pause, close, archive or delete a job

Get your job board found on Google

Share your jobs on job sites with an XML feed

Post and manage jobs

How candidates apply for a job

How candidates track their applications

Review and manage applicants

Candidates and applicants

Resume Builder

Get started with Resume Builder

How the free trial works

Find and manage your candidates

How credits work

Get more credits

See how many credits you have left

Out of credits, or "You've reached your CV parsing limit"

Credits

Create a candidate by uploading a resume

Import a candidate from Bullhorn

Create a candidate manually

Edit a profile or replace its resume

Add, duplicate or delete a profile

Use Ask AI to rewrite, shorten or translate text

Write a recruiter note or let AI write it

How resume parsing works

Add a candidate photo

Create and edit profiles

Export a resume as PDF or Word

Choose the branding, template and recruiter contact for an export

Create an anonymous resume

Change the file name of an exported resume

Attach documents or the original resume to an export

Share a candidate profile by link

Export and share

Set up your branding

Put your logo on resumes

Change the resume layout, font and dates

Export a resume without your branding

Set up candidate templates (candidate appearance)

Branding and templates