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Setup your custom URL
Updated over a week ago

Complete your custom branding by setting up your custom URL

Each link that you share will contain your custom URL. See an example below:


Your custom domain could be for example or

Simply pick a word that should be placed before and let us know.

Our team will set up the custom domain for you and provide you with instructions to make changes to your CNAME records. This usually takes up to 24 hours to complete.

What is a DNS?

DNS stands for “domain name system” and it’s the internet-wide phone book that tells browsers how to resolve a human-readable name (like to an IP address of a server (like that the browser can open a connection to.

Point your subdomain to Candidately with a CNAME record

To point a subdomain such as to your Shared List, you must create a CNAME record with your DNS provider.

  1. Go to your DNS provider’s website.

  2. Go to the DNS section on your provider's website.

  3. Add one CNAME record for your Shared Lists with your desired subdomain that points to the URL that was provided to you by Candidately's support.

  4. Add another CNAME record. The name, as well as the destination, will also be provided to you by Candidately's support. This record is necessary to verify that you are the domain owner.

  5. Please send an email to [email protected] once you completed the steps above so that we can finish the setup.

Common DNS provider instructions:

Is the connection encrypted?

Yes, Candidately offers HTTPS on all sites, including automatic certificate creation and renewal. Our certificates use the modern TLS protocol, which has replaced the now deprecated SSL standard.

  • Content integrity: Without HTTPS, free Wi-Fi services can inject ads into your pages.

  • Security: As clients log in on your shared list, HTTPS is essential for your client's security and privacy.

Pro Tip 💡 : Managing multiple brands? Customize the Theme, including logo, banner, favicon, and brand display name, for each client portal URL. Check out our Help Center Article for step-by-step guidance!

👋 We are always here for you if you need us!

Remember, our whole team is around, almost 24/7 to support you! In fact, you can simply press the messenger button on the bottom right of this page to start chatting with us! Our team will be happy to assist you.

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